We want your visit to Wellcome Collection to be as enjoyable as possible. We offer a range of services and facilities that should enhance your visit. Our friendly and knowledgeable Visitor Services team are always on hand to help with your queries or requests. There is step-free access to all floors of the building (via platform and passenger lifts). Assistance animals are welcome. Wheelchairs, magnifying glasses/sheets and large print label guides for all of our exhibitions are available to borrow from the ground floor Information Point. Adapted toilets, located on lower ground 2, lower ground 1, ground, first floor and second floor. Fixed induction loops are located at the ground floor Information Point, the Library Information Desk, within the Conference Centre meeting rooms and within The Forum events space. A portable induction loop is available upon request, for visitors wishing to take part in one of our guided gallery tours. If you would like to make use of our portable induction loop, or for more information, please use the contact details above in advance of your visit. Groups are welcome and we offer free, guided tours of the galleries for groups of 8 to 20. Please note that we consider our gallery content to be most suitable for visitors aged 14 plus.